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Danes Support and service for a Café is instrumental in helping you achieve your potential. We have service technicians available for your regular servicing and Baristas on hand to get you out of the more immediate trouble that can be handled over the phone.
Prevention is always better than cure so this is where our Danes 50 Point Checklist comes into its own by correcting potential problems before they become a problem.
Owning and operating our own espresso coffee houses in Wahroonga and Brookvale gives Danes an intimate understanding of the challenges our cafe customers face. Our systems and procedures are tried and tested to guarantee success for your business. That's why we say that selecting your coffee supplier should be more than just a product selection issue. We work with you to build your business into a success because the more your business grows - so does ours.
Check out our full range of support services at the following links. No other coffee supplier offers these unique services.
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Startup Packages
When starting a new cafe or taking over an existing café, there are a million decisions that need to be made and 100's of things to be organised. As part of our service and support, our 10 years of retailing experience enables us to assist you in making some of those decisions and then we will take care of all the details so you can concentrate on other matters.
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Danes Machine Finance Packages
As part of the Danes service package, we can help facilitate espresso machine and shop equipment finance including rental, lease and hire purchase.
- Applications take 12-20 minutes
- Applications can be done over the telephone and fax
- Approvals within 24-48 hours
- Documents can be emailed to client with 24 hours or less after approval (conditions apply).
- Payments of cleared funds into suppliers account within 24 hours after receiving signed documents
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50 Point Espresso Assessment
If you can't measure your coffee quality, you can't manage it.
 Did you know it was practically impossible to create a great coffee out of more than 95% of commissioned espresso machines! Not because the machines aren't capable but because they are not programmed, serviced, calibrated and/or thoroughly cleaned correctly.
The Danes Gourmet Coffee Institute® has created the first 50 Point objective test to assess all the vital variables that need to come together to create a great espresso. To ensure all Danes supplied cafe's are maintaining a high standard of quality control, the assessment service is provided at no charge by an accredited GCI Barista at the cafe's request. The 50 point test is an exclusive service to Danes customers giving them the most complete espresso quality control system in the coffee industry.
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Coffee Credit Program
As providers of fine coffee, we offer more than just prompt delivery and fresh goods. We help you create the balance between great ingredients and great staff that WILL improve your business and MAXIMISE your coffee trade potential. Danes Customers are encouraged to invest in staff training with qualified baristas and expert trainers at the Danes Gourmet Coffee Institute. Australia's first independent training school in espresso workmanship, machine care, troubleshooting, latte art and barista accreditation. The Institute offers a unique and practical staff development program which will secure your coffee standards and grow your business.
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